January 2017 – The Hawkesbury & District General Hospital (HGH) invites area residents to contribute to the improvement of the patient experience by joining the new Patient and Family Advisory Council (PFAC).

What is a Patient and Family Advisory Council?

The Patient and Family Advisory Council serves as a forum for patients and families to partner with hospital staff members and leaders to shape decisions and influence change and improvements.

Who can serve as a Patient and Family Advisor?

You can become a Patient and Family Advisor if you or a loved one received care at HGH within the past two years. You are bilingual and open to sharing your experiences and ideas in a constructive and collaborative way.

What to expect as a Patient and Family Advisor?

As a member of the Advisory Council, you will be expected to:

  • Share your point of view in a constructive way.
  • Attend four meetings per year at HGH to provide input into patient care and organizational processes by advocating for patient and family needs.
  • Show commitment to improving care for all HGH patients and family members by ensuring that the patient is the focal point of all discussions.
  • Review documents that are referred to the advisory council.

Become a Patient and Family Advisor

HGH is committed to a patient-centered care delivery approach by recognizing patients as experts in their own care needs. The new Patient and Family Advisory Council will be a link between HGH and the community it serves.

If you wish to help us meet the needs and priorities of our community, and want to make a difference, please fill out the Patient and Family Advisor Application Form (PDF).

For more information, please contact Patient Relations by email at patientrelations@hgh.ca or call 613-632-1111, extension 62050.