Information on COVID-19 (Novel Coronavirus 2019-nCoV)

Hawkesbury and District General Hospital (HGH), along with our provincial experts at Public Health Ontario, are actively monitoring the situation with the COVID-19 (Novel Coronavirus 2019-nCoV) as it unfolds.

New restrictions for patients and visitors at HGH

  • As of March 18, all non essential visits are suspended until further notice. Please follow this link for more information.

New COVID-19 Testing/Assessment Centre in Hawkesbury

On March 23, 2020, the Eastern Ontario Health Unit opened a COVID-19 Testing/Assessment Centre in Hawkesbury.

  • The Assessment Centre is located at 750 Laurier Street in Hawkesbury and is open Monday to Friday 9 a.m. to 5 p.m.
  • To see whether you should go to a COVID-19 testing/assessment centre, please follow the EOHU’s instructions If You Have Symptoms of COVID-19.

Notice for Québec Patients

  • If you are worried about COVID-19, you can call toll-free 1-877-644-4545 for guidance and referral to Quebec Assessment Centre.
  • If you have no respiratory symptoms, regardless of exposure you will not be tested for COVID-19.
  • If you have respiratory symptoms and you need to be assessed by a physician, COVID-19 testing will, or will not, be done based on current medical protocols.

What measures is HGH taking to prevent transmission of the virus?

Through a questionnaire, we are proactively screening patients at all of our sites.

This questionnaire helps us to quickly identify patients who have signs and symptoms of infection, or who may have been in contact with an infected person.

Patients will be screened upon arrival for:

  • Fever and/or respiratory symptoms (new worsening cough or shortness of breath) AND
  • Travels outside of Canada in the 14 days before getting sick, OR
  • Having been in close contact with a confirmed or probable case of COVID-19, OR
  • Been in contact with someone who is sick and was in these countries or areas of the world within 14 days before getting ill.

Depending on your answers to the screening questionnaire, we may:

  • Ask you to clean your hands and put on a procedure mask.
  • Call the Infection Prevention and Control team and place you in isolation until you receive medical attention.

Coming to the hospital for a scheduled appointment?

There may be changes to the Ambulatory Clinics business hours; scheduled appointments and surgeries. If there are any changes to your appointment, we will call to notify you.

  • If you have a clinic appointment, test or other procedure scheduled at HGH, please call ahead if you have travelled or if you have any of the following symptoms*, to see if you should still come to the hospital.
  • Patients may not be accompanied during their appointment. For more information, please read Restrictions for patients and visitors.

Symptoms* to watch for:

  • Fever
  • Shortness of breath (worse than normal)
  • A new or worsening cough
  • Chills
  • Severe headaches (worse than normal)
  • Unexplained muscle aches
  • Unexplained extreme fatigue
  • Vomiting
  • Diarrhea
  • Rashes

If you have any of the symptoms* mentioned above and have travelled outside Canada in the past 14 days, contact the Eastern Ontario Health Unit (EOHU) at 1-800-267-7120 or Telehealth Ontario at 1-866-797-0000 and follow the instructions provided.


To prevent the spread of infectious diseases and to keep healthy, follow these simple steps:

  • Stay home if you are sick; postpone your visit.
  • Wash your hands, use soap and water or hand sanitizer.
  • Cover your cough or sneeze, with a tissue or into your sleeve.
  • Keep your distance; avoid shaking hands and close contact with people who are sick.

More information

For ongoing updates and status of the virus and risk to Canadians, please visit the following websites: