Information on COVID-19 (Novel Coronavirus 2019-nCoV)

HGH is actively monitoring and dealing with the COVID-19 situation as it unfolds. We are collaborating with our regional and provincial health partners.

Please protect your family’s health and yourself by following public health guidelines:

  • Stay home and avoid close contact with others outside of your household.
  • Practice physical distancing. Stay at least two meters away from other people during your essential outings.
  • Wear a mask when physical distancing is challenging.


What is the current COVID-19 situation?

Public health officials and governments publish regular updates on the number of cases as well as guidelines and preventive measures to follow. To stay informed, please visit the following websites:

What is HGH doing regarding the COVID-19 situation?

Since the start of the pandemic, we have taken several measures to protect everyone: patients and families, staff, volunteers and physicians.

We continue to provide our patients with excellent care in a safe environment. We are working closely with our healthcare, social services and community partners.

In keeping with the Ontario Ministry of Health guidelines, we have modified some of our operations to reduce the risk of infection. The following measures will apply until further notice:

  • Increase of our infection control measures to help prevent the spread of COVID-19.
  • Postponing of non-urgent surgeries.
  • Reduction or interruption of regular operations in some programs and ambulatory clinics.
  • Postponing of all non-urgent procedures and appointments.
  • Suspension of all non-essential visits.

How can I protect my family and myself against COVID-19?

To better protect yourself and your loved ones:

  • Stay home as much as possible.
  • Practice physical distancing if you must go out.
  • Wash your hands frequently with soap and water, or use hand sanitizer.
  • If you cough or sneeze, cover your nose and mouth with a tissue or your elbow.
  • Wear a mask when maintaining a safe physical distance is challenging.

Follow the recommendations of the Eastern Ontario Health Unit.

What are the symptoms of COVID-19?

COVID-19 symptoms can range from mild to severe. The most common symptoms are:

  • Fever (37.8°C or greater) and chills
  • Headaches
  • Difficulty breathing, shortness of breath or new or worsening respiratory problems
  • Cough, sneezing, stuffy nose, nasal congestion, runny nose
  • Sore throat, hoarse voice or difficulty swallowing
  • Sudden loss of smell or taste
  • Nausea, vomiting, diarrhea, abdominal pain
  • Unexplained fatigue, muscle pain, unusual uneasiness
  • Eye infection (conjunctivitis)
  • Sudden worsening of a chronic condition
  • Delirium, confusion
  • Unexplained or increase in falls
  • A decrease in blood pressure or abnormally fast heart beat (tachycardia)

Can I get tested for COVID-19?

  • Yes. The provincial government recently expanded testing criteria to include anyone with or without symptoms.
  • If you wish to be tested for COVID-19, please report to an evaluation centre.

Where can I get tested for COVID-19 in Hawkesbury?

  • You can get tested at the COVID-19 Assessment Centre located at 750 Laurier Street in Hawkesbury.
  • The centre is open from 9 a.m. to 5 p.m. Monday to Friday.

Notice for Québec Patients

  • If you are worried about COVID-19, you can call toll-free 1-877-644-4545 for guidance and referral to Quebec Assessment Centre.
  • You may also visit the Hawkesbury Assessment Centre if you have flulike or respiratory symptoms, or are concerned about any other unusual symptoms.

Is the Emergency Department open?

Yes, the Emergency Department remains open 24 hours a day and provides safe care.

  • We offer the same level of emergency medical care as before.
  • Do not neglect your health. If you are worried about your condition, please come to the Emergency.

The following measures will apply until further notice:

  • All persons arriving will be verbally screened through a questionnaire.
  • You will have to disinfect your hands and wear the provided mask
  • Depending on your answers to the screening questionnaire, you may be isolated until you receive medical care.
  • Patients coming to the Emergency may not be accompanied.
  • Only one parent can accompany a sick child coming to the Emergency for care.

Can I visit a patient at HGH?

All non-essential visits have been suspended until further notice, except for compassionate reasons.

Can I call a patient at HGH?

Yes, we strongly encourage families to stay in touch with their loved ones during their hospital stay. All patient rooms are equipped with a telephone.

  • To call a patient, dial 613-632-1111, then 0, and ask for the room number.
  • You may also communicate with patients through their cellphones and keep in touch with social media such as FaceTime. Free Wi-Fi is available throughout the hospital.

I have an appointment at HGH. Can someone accompany me?

  • If someone is coming with you, they will have to leave you at the entrance. They will not be allowed in the hospital.
  • If you have mobility issues, please arrive at least 30 minutes before your scheduled appointment. When you go through screening at the entrance, ask for a porter if you need help to travel within the hospital.

Do I need to wear a mask in the hospital?

  • Yes. Every patient and visitor entering HGH must wear a mask.
  • If you are coming for an appointment in Ambulatory Care, we strongly encourage you to arrive at the hospital wearing your own mask, whether it is store-bought or homemade.
  • We will provide masks for Emergency, Family Birthing Center and Intensive Care patients.
  • We screen everyone coming into the hospital through a questionnaire. We will inform you if additional preventive measures are needed in addition to your mask.
  • For more information on face coverings and masks, please visit the Eastern Ontario Health Unit.

I think I may be infected with the virus, what should I do?

  • Get a screening test at the COVID-19 Assessment Centre located at 750 Laurier Street in Hawkesbury.
  • Stay home and practice physical distancing. Avoid non-essential outings.
  • If you think your condition is serious, go to the Emergency.

Do you accept donations of material?

  • Yes, we gladly accept donations of professional-quality material and we are extremely grateful for all donations.
  • To make a donation of materials or to inquire about needed items, please contact Édith at the Community Relations Office at 613-632-1111, extension 61005.

Can someone infected with COVID-19 be hospitalized at HGH?

All patients requiring hospitalization at HGH due to COVID-19 will receive all needed care and will be isolated to prevent the spread of the virus. This measure will allow us to safely care for and protect other patients.