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There may be times when you or a family member need help in finding information or voicing a concern. If your care team has been unable to help, the Patient Relations Consultant can assist. The Patient Relations Consultant is available to all patients, families and community members who have questions, compliments or concerns.
What does a Patient Relations Consultant do?
- Listens to your concerns in confidence.
- Investigates and communicates the issue to management, physicians and staff so they can be addressed.
- Explains hospital policies and procedures.
- Sets up meetings with you, your family members and the appropriate care team members.
- Answers questions about services available at HGH.
- Facilitates chart review.
Contacting the Patient Relations Consultant
From within the hospital: Extension 51702
From outside of the hospital: 613-632-1111, extension 51702
Outside of office hours please leave a message and we will return your call on the next business day.
Quality and Risk Management Office
Hawkesbury and District General Hospital
1111 Ghislain Street
Hawkesbury,ON K6A 3G5
Ethics involves determining the best course of action when presented with difficult moral or values-based choices. The HGH Ethicist can help patients or team members by facilitating the ethical reflection and developing options for action. The HGH Ethics Committee works closely with the Champlain Centre for Healthcare Ethics to respond to questions, and provide consults and education for both patients and staff.
Patients, families and members of the healthcare team may request ethics services by telephone or email. Please note that any consultation is confidential.
IDEA Clinical Ethics Framework
HGH staff and physicians apply the 4-step IDEA Clinical Ethics Framework. Investigating the following questions can help in identifying ethical issues.
Step 1: Identify the Facts
- Medical Indications
- Client Preferences
- Quality of Life
- Contextual Features
Step 2: Determine Ethical Principles in Conflict
Step 3: Explore Options
- Consider options
- Do the options fit with the patient’s wishes/values?
- Assess risks/benefits
- Do the options comply with corporate policy, regulations, and the law?
Step 4: Act and Evaluate
- Develop an action plan
- Evaluate the plan
- Evaluate the outcome: what could you have done differently?
- What have you learned?
Contacting Ethics Services
Telephone: 613-632-1111, extension 62003