Patient and Family-Centred Care

Our care approach

Our patient and family-centred care approach aims to meet your health care needs, in every dimension of care. You are invited to make decisions about your care and treatment and actively participate in them. We partner with you by providing important medical information and answering your questions.

Our goal is to provide you with care that is respectful; compassionate; culturally appropriate; in the official language of your choice and of the highest quality.

Here for you!
The staff at HGH proudly wear this pin, which means: I promise to listen to you, keep
you informed, and make you and your family’s well-being my priority.


Here for you - À votre écoute