The Hawkesbury and District General Hospital is subject to the Personal Health Information Protection Act (PHIPA).

The main purpose of PHIPA is to:

  • Establish rules for the collection, use and disclosure of an individual’s personal health information in order to protect information and privacy.
  • Provide individuals with access to their personal health information, subject to limited and specific exceptions set out in the Act.

What is personal health information?

Personal health information may include details such as:

  • Date of birth
  • A person’s physical or mental health condition
  • Level of care, treatment and exams a person received
  • Health card number

Safeguarding your privacy

At HGH we take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.

  • We conduct audits and investigations to monitor and manage our compliance to privacy.
  • We take steps to ensure that all staff, physicians and anyone performing services for us protect your privacy. They may only use your personal health information for the purposes to which you have consented.

Who can access a patient’s personal health information?

We are committed to protecting the privacy, confidentiality and security of all personal health information used and collected to carry out our mission.

  • The only people with access to your health information are the ones in your circle of care.
  • Your circle of care includes the physicians, nurses, technicians, clerks or other staff members assigned to your care during your stay or visit as a patient.

Accessing your personal medical information

As a patient, you may access your personal health information and medical record by submitting a written or in-person request.

  • You may have access to your electronic medical record by registering to MyChart.
  • You may also ask that information contained in your medial record be corrected.
  • To access your spouse’s personal medical information, they must sign a consent form.

Mail written requests or show up in person, Monday to Friday, between 8:00 a.m and 4:00 p.m. at:

Medical Records Department
Hawkesbury and District General Hospital
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

Telephone: 613-632-1111, extension 41801
Fax: 613-636-6182

Making a privacy complaint under PHIPA

As a patient, if you feel there was a breach in your privacy or the protection of your personal health information by HGH staff, you may file a complaint. A privacy breach happens when health professionals collect, use, disclose or access your personal health information for unauthorized purposes.

To file a privacy complaint under PHIPA, please call, write a letter or send an email to:

HGH Privacy Officer
1111 Ghislain Street
Hawkesbury, ON  K6A 3G5
Telephone: 613-632-1111, extension 21501

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Telephone: 1-800-387-0073

For more information the Personal Health Information Protection Act, visit PHIPA.

HGH Policies

HGH has adopted policies with respect to interactions with patients, potential patients, clients and potential clients. Follow the links to view or upload the policies. To obtain the information contained in the PDF files in an accessible format, please send an email to