Finances

Received an invoice? Here’s how to pay.

There are three convenient ways to pay your invoice. To ensure your payment is applied correctly, please have your MRN number ready — it’s located at the top of your invoice. If you have questions, our team is available Monday to Friday, from 8 a.m. to 12 p.m. and from 1 p.m. to 3 p.m. at 613-632-1111, ext. 41903.

e-Transfer

You can pay directly from your phone or computer with an E-Transfer. Here’s how to:

  • Access your online banking application or website and log in.
  • Add pay@hgh.ca to your contacts. 
  • Add your MRN number (found on top of the invoice) in the message box.
  • No security question needed – any banks that require a security question will be rejected. (Ex. Desjardins)

Cheques

You can pay with a cheque by mailing it at HGH: 1111 Ghislain St. Hawkesbury, ON, K6A 3G5.

Credit Card

You can pay with a Credit Card by calling us at 613-632-1111, extension 41903.

Other

If you are unable to use any of the recommended methods above, you can make a cash payment at the emergency or main entrance counters. Although this is not the method we recommend, payments of less than $2,000 are accepted. * Please note payment through my chart is not active yet.  

ATM

  • An ATM is located at the Emergency Department entrance.

Why Am I Receiving a Statement?

  • Ambulance charges 

    • An ambulance costs $240. If you have valid and up-to-date OHIP coverage, the ministry covers $195 of the bill, so your cost is $45.   
    • For Quebec patients taking Ontario ambulances, RAMQ does not cover, so your cost is $240. RAMQ patient taking a Quebec ambulance. There is no charge. Please communicate with us to cancel the invoice. 

  • Health care in Canada Has a Cost

    • Healthcare in Canada is mostly free if you have valid coverage. If you receive an invoice, it is because the coverage in our system indicates it is not valid, or we are missing the information.
    • If you’re foreign without insurance, you will need to pay the costs related to your visit. 
    • All unpaid invoices will be sent to collections, so please make sure to communicate with us if you feel that invoice should be cancelled because you have valid coverage.
    • Supplies such as crutches or air casts are not usually covered by health cards. 
    • There are procedures not covered under health cards. Some examples would be cataract lenses, testing, injections, ALC, surrogacy, etc.   

***Please be aware that all unpaid invoices will be sent to collections***

For questions about Parking prices, visit our dedicated page.