Patient and family rights and responsibilities

As a patient, you are the most important person on your care team. You will be treated as a mature individual having the ability to make decisions about your life. HGH patients have rights and responsibilities.

Your rights

• Be treated with respect, kindness and fairness.
• Receive culturally sensitive and effective care, in the official language of your choice.
• Receive care and services in a way that respects your dignity and your privacy.
• Participate in the development of your care plan.
• Be informed of the names and roles of the people on your care team.
• Ask questions about your diagnosis, treatment and prognosis and receive timely answers in a clear and easy to understand manner.
• Receive relevant medical information allowing you to make informed decisions about your care.
• Be informed of the hospital’s policies that apply to you.
• Refuse care, as permitted by law.
• Expect that your personal health information will be treated in a confidential manner.
• Access your medical record.
• Appoint a person (Substitute Decision Maker) to make, or help you make, decisions about your care.

Your responsibilities

• Treat those who look after you with courtesy and kindness.
• Report for medical appointments on time or give notice if you are unable to attend, allowing another person access to care.
• Respect hospital policies and regulations.
• Provide pertinent and accurate information regarding your medical history.
• Inform the Privacy Officer if you believe that your personal health information or someone else’s was used inappropriately.
• Be involved in your care plan, express your opinions and concerns and follow the agreed-upon plan.
• Be considerate of other patients’ privacy, property and rights.