Dermatology Clinic by Telemedicine

Dermatology is a medical specialty that deals with skin diseases or disorders and their treatment.

Dermatology by telemedicine, or telederm, is a program provided by the Ontario Telemedicine Network (OTN).

Who do we serve?

  • Ontario patients of all ages

How do we help our patients?

  • We use technology to send photographs of your skin condition, and any other relevant health information, to an Ontario-based dermatologist.
  • Telemedicine greatly reduces wait times for a consultation with a dermatologist.

How to access our services?

  • You must have a referral from your family physician or health care provider to book an appointment.

The appointment is by telemedicine at HGH. The Ambulatory Clinics offer several other types of medical consultations with specialists through telemedicine.

About The Program

Before your appointment

  1. Your physician will fax us a request.
  2. We will call you to schedule an appointment within one week.

What to bring

  • Valid Health Card
  • List of all your medications, including prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines

When you arrive

  • Please use the Main Entrance and register at one of the self-serve kiosks at least 30 minutes before your scheduled appointment. Clerks are available to help with the registration process.
  • Upon registering, take a pager. It will buzz and light up when your turn comes up. Its screen will indicate the room number where to report.
  • Room numbers and other public interest messages are presented on the TV screens in the waiting room.

The consultation

  • Your appointment will be with a nurse.
  • She will do a health assessment and take photographs of your skin condition. She will send the information to a dermatologist through OTN.
  • A family member or a loved one may accompany you during the visit, depending on the COVID-19 situation.

Results and follow-ups

  • The dermatologist will review the information and send a diagnosis and treatment recommendation to your family physician or referring health care provider.
  • Your family physician will work with you to implement the treatment plan. In most cases, patients do not have to meet the dermatologist face-to-face.
  • Results will be in your electronic medical record. For information on the creation of an account and how to access your electronic medical record, visit MyChart.

Business hours

Monday to Friday, from 8:00 a.m. to 4:00 p.m., except public holidays


613-632-1111, extension 52401, or through the vocal menu: option 1 (Appointments), then option 3  (Telemedicine)
Toll-free: 1-800-790-8870, extension 52401, or option 1 (Ambulatory Clinics), then option 3 (Telemedicine)




HGH Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

The Telemedicine Clinic is part of the Ambulatory Clinics located in Block B, level 1. View the hospital plan.

External resources

Refer a patient to the Dermatology Clinic by Telemedicine at HGH

Telederm by the Ontario Telemedicine Network (OTN) is a free service for referring physicians and is covered by OHIP. Wait time for dermatology consultations is usually less than a week. For more information, visit OTN Telederm.

  • Please download and fax the referral form at 613-636-6201.
  • Link to Teledermatology Referral Form CLI-10-3018 (PDF)
  • For any questions, please call the Telemedicine Department at 613-632-1111, extension 52401.


For a list of all medical specialties available through telemedicine at HGH, please check Telemedicine
The Hawkesbury and District General Hospital (HGH) provides more than 40 specialized medical clinics for residents of Prescott-Russell and surrounding region. For a list of clinics, departments and services, visit Refer a patient.