Before your appointment

1. Your physician will fax us a request.
2. We will call you to schedule an appointment. It may take a few weeks or up to several months before we call you, depending on the availability of specialists.

What to bring

• Valid Health Card
• List of all your medications, including prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines
• If your consultation is about diabetes, please bring your home glucose monitoring of the past 2 weeks

When you arrive

• Please use the Main Entrance and register at one of the self-serve kiosks at least 30 minutes before your scheduled appointment. Clerks are available to help with the registration process.
• Upon registering, take a “puck”. It will buzz and light up when your turn comes up. Its screen will indicate the room number where to report.
• Room numbers and other public interest messages are presented on the TV screens in the waiting room.

The telemedicine consultation

The consultation is held in a room equipped with a monitor, a camera and medical devices.

• A nurse accompanies you and explains the process.
• When needed, the nurse does a health assessment (weight, blood pressure, etc.) before the consultation. She will send the information to your specialist directly or through Epic, our health information system.
• During the consultation, you communicate with your specialist via a monitor. You can see and hear each other, and you will have enough time to ask questions.
• If needed, the nurse will help you understand the physician’s questions and advice. She can also help with translation into French or English.
• If an examination is required, the nurse handles the medical instruments. For example, the physician may listen to your heartbeat with a special stethoscope. Exam results are transmitted immediately to the physician.
• The nurse will leave the room if your condition does not require an examination and you prefer to have a private consultation with your specialist. A family member or a loved one may accompany you during the visit, depending on the COVID-19 situation.
• Due to the technology in use, telemedicine consultations are usually right on time.

Follow-ups

• After the consultation, the specialist sends the results or a report to your family doctor.
• If a follow-up with the specialist is required, we will call you to book another appointment.

Business hours

Monday to Friday, from 8:00 a.m. to 4:00 p.m., except public holidays

Telephone

613-632-1111, extension 52401, or option 1 (Appointments), then option 3  (Telemedicine)
Toll-free: 1-800-790-8870, extension 52401, or option 1 (Ambulatory Clinics), then option 3 (Telemedicine)

Fax

613-636-6201

Address

HGH – Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

The Telemedicine Clinic is part of the Ambulatory Clinics located in Block B, level 1. View the hospital plan.

External resources

• To learn more about diabetes and its related complications; get the latest news on research and policy, and know about your rights, visit Diabetes Canada.
• For information on thyroid disorders; patient support; research, and fact sheets, visit the Thyroid Foundation of Canada.
• For a list of specialized care services, tools, self-management support and funding assistance, visit Champlain Region Diabetes Services.

Refer a patient to HGH Endocrinology Clinic by Telemedicine

Please check referral requirements below.

• Fax referrals to the HGH Telemedicine Department with the requirements at 613-636-6201.
• For any questions, please call the Telemedicine Department at 613-632-1111, extension 52401.

Medical specialist

• Dr. Cathy Sun, from the Endocrine and Diabetes Center at The Ottawa Hospital Riverside Campus

Referral requirements

• Adult (18 years) – new referrals from Physician or Nurse Practitioner for Champlain LHIN patients
• Follow-up visits from physician, Diabetes Clinic, or pre-arrangement with endocrinologist.
• Appointment with Diabetes Clinic within the past 6 months (preferred).

Pre-consultation requirements and Pre-clinic workup

For new diabetes consults – within 1 month

• A1C, FBG, CBC, Cr, Fasting lipid profile (TChol, LDL, HDL, TG, Ratio), Electrolytes
• Hgb, CK, ALT, TSH
• Urine – ACR, urinalysis
• EKG within last year
• Patterned home glucose monitoring, 2 weeks if possible

For thyroid consults

• TSH and T4 if not sent with referral

Follow-up patients

• Patterned home glucose monitoring, 2 weeks if possible
• Other labs as dictated by health status

For a list of all medical specialties available through telemedicine at HGH, please check Telemedicine
 
The Hawkesbury and District General Hospital (HGH) provides more than 40 specialized medical clinics for residents of Prescott-Russell and surrounding region. For a list of clinics, departments and services, visit Refer a patient.