Nutrition Services by Telemedicine

Meet a dietitian and get personalized nutrition advice aimed at improving your health.

Dietitians are regulated health professionals with expertise across all areas of food, nutrition and health.

Who do we serve?

  • Non-diabetic adults, teenagers, children and infants that are not patients of the Lower Ottawa Family Health Team

How do we help our patients?

The dietitians provide counselling aimed at making gradual and lasting changes to your eating habits or behaviours. The most common reasons for consulting are related to:

  • Heart health and tips to improve your blood pressure and cholesterol
  • Digestive health, irritable bowel syndrome, diarrhea and constipation
  • Anemia, weight gain or loss
  • Allergies, food intolerances, gluten-free or lactose-free diets
  • Vegetarianism

This service is free with a valid Ontario health card.

How to access our services?

  • Patients may call directly to book an appointment in Telemedicine at 613-632-1111, extension 52401.
  • Family physicians and other health care professionals can also refer patients.

This program is offered in collaboration with Centre de santé communautaire de l’Estrie.

The appointment is by telemedicine at HGH. The Ambulatory Clinics offer several other types of medical consultations with specialists through telemedicine.

About The Program

Before your appointment

  • Upon receiving a request for consultation, we will call you within a week to schedule an appointment.

What to bring

  • Valid Health Card
  • List of all your medications, including prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines
  • List of allergies

When you arrive

  • Please use the Main Entrance and register at one of the self-serve kiosks at least 30 minutes before your scheduled appointment. Clerks are available to help with the registration process.
  • Upon registering, take a pager. It will buzz and light up when your turn comes up. Its screen will indicate the room number where to report.
  • Room numbers and other public interest messages are presented on the TV screens in the waiting room.

The telemedicine consultation

The consultation is held in a room equipped with a monitor, a camera and medical devices.

  •  You will first meet with a nurse. She will do a health assessment (weight, blood pressure, etc.) and send the information to the dietitian via an electronic network.
  • The nurse will leave the room if you prefer to be alone with the dietitian. The nurse may also help with the translation of medical terms to English or French if needed.
  • A family member or a loved one may accompany you during the visit, depending on the COVID-19 situation.
  • Due to the technology in use, telemedicine consultations are usually right on time.


  • The nurse’s notes will be available in your electronic medical record. For information on the creation of an account and how to access your electronic medical record, visit MyChart.

Business hours

Monday to Friday, from 8:00 a.m. to 4:00 p.m., except public holidays


613-632-1111, extension 52401, or through the vocal menu: option 1 (Appointments), then option 3 (Telemedicine)
Toll-free: 1-800-790-8870, extension 52401, or option 1 (Ambulatory Clinics), then option 3 (Telemedicine)




HGH Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

The Telemedicine Clinic is part of the Ambulatory Clinics located in Block B, level 1. View the hospital plan.

External resources

  • For information on food and the science behind it, menu plans and nutrition advice, visit Unlock Food.
  • For information on diabetes counselling and monitoring at HGH, visit the Diabetes Clinic.

Refer a patient to Nutrition Services by Telemedicine at HGH

  • We accept non-diabetic adults, teenagers, children and infants that are not patients of the Lower Ottawa Family Health Team.
  • Patients may self-refer by calling 613-632-1111, extension 52401.
  • You may refer patients by downloading and faxing the referral form to 613-636-6201.
  • Link to Dietitian Services Referral Form (in French – PDF) 

For any questions, please call the HGH Telemedicine Department at 613-632-1111, extension 52401.


For a list of all medical specialties available through telemedicine at HGH, please check Telemedicine
The Hawkesbury and District General Hospital (HGH) provides more than 40 specialized medical clinics for residents of Prescott-Russell and surrounding region. For a list of clinics, departments and services, visit Refer a patient.