Before your appointment

• We will call you to schedule an appointment at HGH as soon as your request for follow-ups by telemedicine is accepted by TOH.

What to bring

• Valid Health Card
• List of all your medications, including prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines
• List of allergies

When you arrive

• Please use the Main Entrance and register at one of the self-serve kiosks at least 30 minutes before your scheduled appointment. Clerks are available to help with the registration process.
• Upon registering, take a pager. It will buzz and light up when your turn comes up. Its screen will indicate the room number where to report.
• Room numbers and other public interest messages are presented on the TV screens in the waiting room.

The telemedicine consultation

The consultation is held in a room equipped with a monitor, a camera and medical devices.

• A nurse will do a health assessment and fill out a telemedicine worksheet with you. She will also review your list of medications and allergies, and send the information to the specialist.
• The nurse will leave the room if you prefer to be alone with the medical specialist. The nurse may also help with the translation of medical terms to English or French if needed.
• A family member or a loved one may accompany you during the visit, depending on the COVID-19 situation.
• Due to the technology in use, telemedicine consultations are usually right on time.

Results and follow-ups

• The oncologist will send a report to your family physician or referring health care provider.
• Results will also be available in your electronic medical record. For information on the creation of an account and how to access your electronic medical record, visit MyChart.
• We will call you to book an appointment if a follow-up with the oncologist is required.

Business hours

Monday to Friday, from 8:00 a.m. to 4:00 p.m., except public holidays

Telephone

613-632-1111, extension 52401, or through the vocal menu: option 1 (Appointments), then option 3 (Telemedicine)
Toll-free: 1-800-790-8870, extension 52401, or option 1 (Ambulatory Clinics), then option 3 (Telemedicine)The

Ottawa Hospital Patient Support Line
General Campus:  613-761-5444
Queensway Carleton:  613-761-4999

Fax

613-636-6201

Address

HGH Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

The Telemedicine Clinic is part of the Ambulatory Clinics located in Block B, level 1. View the hospital plan.

External resources

• For information on The Ottawa Hospital Cancer Program, visit TOH.
• For information on cancer, treatment options, tips for living with cancer, and research, visit the Canadian Cancer Society.
• For advice on managing cancer symptoms, side effects and well-being, visit Cancer Care Ontario.

Refer a patient to the Oncology Clinic by Telemedicine at HGH

Patients need to be in The Ottawa Hospital Cancer Program to book follow-up appointments by telemedicine at HGH.

To refer a patient to The Ottawa Hospital Telemedicine Oncology Program

• View TOH Oncology Referral Protocol (PDF)
• Visit The Ottawa Hospital Cancer Program.

For any questions, please call the HGH Telemedicine Department at 613-632-1111, extension 52401.

For a list of all medical specialties available through telemedicine at HGH, please check Telemedicine
 
The Hawkesbury and District General Hospital (HGH) provides more than 40 specialized medical clinics for residents of Prescott-Russell and surrounding region. For a list of clinics, departments and services, visit Refer a patient.