Palliative Care Program

Palliative care is a philosophy and an approach to care. The aim is to improve the quality of life of persons and their families facing life-limiting illnesses through prevention and the relief of suffering. Palliative care focuses on the comfort and dignity of the sick person by means of early identification, assessment and treatment of symptoms.

The care team also addresses psychological, social and spiritual issues, as well as expectations, needs, hopes and fears on an individual basis.

Who do we serve?

This program is intended for people requiring special care when their life expectancy is limited due to a serious, progressive and incurable illness.

Although palliative care is often associated with cancer, people with other illnesses can also benefit, including:

  • People with fatal chronic circulatory and respiratory diseases
  • People with dementia or other neurological diseases
  • People suffering from any other serious condition such as cardiac and breathing disorders, renal insufficiency and AIDS

How to access our services?

  • An inpatient or a member of their family may ask for a visit from a member of the Palliative Care team.
  • The Emergency Department or a care team member may refer a patient to the Palliative Care Program.

About The Program

A multidisciplinary team working in various sectors of the hospital provides palliative care.

Our goal is to relieve suffering while respecting your needs and those of your family.


  • Assessment of physical, emotional, spiritual and psychological needs
  • Pain and symptom management
  • Support interventions
  • Family and child visits allowed 24 hours a day (except in the event of a pandemic)
  • Bed available in the patient’s room for a family member (upon request)
  • Lounge reserved for families including a sitting area and kitchenette in all care units
  • Pastoral care, at the request of the patient
  • Moral support for families
  • Grief counselling through telephone follow-up
  • Compassion Butterfly: a visual symbol intended to alert employees, volunteers, patients, and visitors to the fact that a patient is at the end of life. The Compassion Butterfly aims to create a calm and respectful atmosphere for the patient and their loved ones.

The team

  • Care team
  • Pain and symptom management nurse
  • Physician
  • Social Worker
  • Pharmacist
  • Dietician
  • Volunteers with special training

Patient and family satisfaction survey about Palliative care services

Have you used services provided by our Palliative care team? You can help us improve the patient experience and the quality of care by participating in an anonymous survey. Thank you.

Visiting hours in Palliative Care

Visitors are allowed 24 hours a day.


613-632-1111, extension 53002 or say Palliative Care


HGH – Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5