External Rehab and PART Program (Physiotherapy)

Physiotherapy helps children and adults regain muscle strength, mobility and flexibility or adapt to their condition following an accident or illness. Physiotherapists provide treatments, education, and advice for health prevention and health promotion programs adapted to patients’ individual needs. We provide in-person services and virtual sessions.

Who do we serve?

External Rehab Clinic

  • Children 6 years and older and adults who need physical rehabilitation following an accident or illness
  • Patients afflicted with pain and limitations of movement due to injuries, fractures, surgery, cardiopulmonary or neurological conditions

PART Program

The PART (Prevention of Accidents, Rehabilitation and Therapy) Program provides expedited intake into physiotherapy of individuals injured in a workplace accident. The program focuses on returning the employee to their regular duties as quickly as possible.

  • In Ontario, costs are covered by the Workplace Safety and Insurance Board (WSIB). The costs are also covered by the Commission des normes, de l’équité de la santé et de la sécurité du travail (CNESST) in Québec.
  • Some private insurance plans provide partial or full coverage for physiotherapy treatment. The PART program is also available to victims of motor vehicle accidents in Ontario and Quebec.

How to access our services?

  • You must have a referral from your family physician or other healthcare professional to book an appointment in External Rehab.
    • Due to the high demand for physiotherapy services, we must prioritize the most urgent cases and your request may be added to our waiting list. Some private clinics also provide physiotherapy services covered by the Ontario Health Insurance Plan (OHIP).
    • OHIP covers physiotherapy if you have been admitted to hospital and need physiotherapy to help you recover, or if you are aged 65 or older, or 18 years or younger. You must have a doctor’s referral to use this service.
  • For the PART program, you do not need a medical referral. You can call the clinic for an appointment.

About The Program

What to bring

  • Valid Health card
  • Medical history
  • Referral or recommendation from your surgeon
  • List of medications
  • List of questions for your physiotherapist
  • Comfortable clothes and running shoes for exercising. If your problem area is your shoulder, please wear a camisole. If your problem area is in your leg, wear shorts.

Upon arrival

  • Use the Main Entrance and take the elevator down to Level 0.
  • Register at the self-serve kiosk at least 15 minutes before your scheduled appointment.

Visits and treatments

During the first visit, your physiotherapist will do an evaluation of your condition; discuss and set your goals and determine the best course of action to help you recover and regain functional abilities.

Your physiotherapist will determine the frequency and number of required therapy sessions. We will also will give you an exercise program to do at home and counselling to help you manage your condition and reach your goals.

The first visit takes between 45 minutes and one hour. Next visits should take approximately 30 minutes.

Your treatment plan may include techniques and measures such as:

  • Stretching and reinforcement exercises to improve endurance; movement and posture
  • Exercises in the swimming pool to improve physical condition
  • Advice about staying healthy and preventing injury and illness

Our team

  • Physiotherapists
  • Clerk

Workplace accidents in Ontario

  • The Ontario Workplace Safety and Insurance Board (WSIB) covers the costs of physiotherapy treatments.
  • Your family physician must direct you to our service within 70 days of the date of the accident.
  • You have to provide us with your the file number of your claim, the date of the accident and the name of your employer.

Workplace accidents in Québec

  • The Québec Commission des normes, de l’équité de la santé et de la sécurité du travail (CNESST) covers the costs of physiotherapy treatments.
  • You must be directed to our service as soon as possible in order to ensure we can take you as a patient as soon as possible.
  • You have to provide us with your the file number of your claim, the date of the accident and the name of your employer.

Car accidents – Ontario insured

  • If you are involved in a car accident, your insurance company will cover the fees associated with physiotherapy. You may self-refer or be referred by a physician.  as soon as you receive a referral from your family physician.
  • You must start by making a claim to your car insurance company. You will have to provide us with your the file number of your claim, the date of the accident, the name of your insurer and your insurance policy number.

Car accidents – Québec insured

  • If you are involved in a car accident, your insurance company will cover the fees associated with physiotherapy as soon as you receive a referral from your family physician.
  • You must start by making a claim to your car insurance company. You will have to provide us with your the file number of your claim, the date of the accident, the name of your insurer and your insurance policy number.

Other Cases

  • Fees for physiotherapy can be covered entirely or partially by a private insurance policy.

Resources and links

Business hours

Monday to Friday, from 7:30 a.m. to 5:00 p.m.

Telephone

613-632-1111, extension 53601

Email: therapeuticservices@hgh.ca

Fax

613-636-6180

Address

HGH – Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

The External Rehab Clinic (Physiotherapy) is located in Block B, Level 0. View the hospital plan.

Cancellations and no-shows

If you need to cancel an appointment, please do so at least 48 hours in advance. Please note that we will close your file after two no-shows.

Referring a patient to HGH Physiotherapy Clinic or PART Program

To refer a patient, please download, fill out and fax the form to 613-636-6180.