The Hawkesbury and District General Hospital (HGH) Foundation (HGHF) is committed to protecting the privacy of our donors. We value our donors’ trust and recognize that maintaining this trust requires that we be open and accountable in our treatment of your personal information.


The purpose of this policy is to outline how HGHF handles the personal information we receive from our employees, volunteers, donors, Hospital patients and other stakeholders.

Privacy policy and statement

Our commitment to you

HGH Foundation is committed to protecting the privacy of the personal information of its employees, volunteers, members, patients, donors and other stakeholders. The Foundation values the trust of the public and recognizes that maintaining that trust requires transparency and accountability in the treatment of information that is shared with the Foundation.

Inquiries relating to our privacy policy on the treatment of personal information should be directed to the Executive Director at 613 632-1111, ext. 21101, or by e-mail at

At the Foundation, we collect basic personal information (name, address, telephone number and your philanthropic history with the Foundation). We never have access to your medical records or your medical history. We observe the following practices when collecting, maintaining and using personal information:


We never collect and retain your basic personal information without your consent. Although this consent can either be express or implied, we will only use your information for conducting ongoing charitable work relating to the Foundation. This charitable work includes, but is not limited to, approaching individuals by mail, telephone, email or in person regarding donations or recognition possibilities and inviting individuals to attend functions or charity events hosted by the Foundation.

HGH Foundation will honour donor requests to:

  • Limit the frequency of contact;
  • Not be contacted by telephone or other technology;
  • Receive printed material concerning the organization; and
  • Discontinue contact.

Any individual may withdraw or limit his or her consent or frequency of contact by contacting the Foundation at 613 632-1111, ext. 21101. Please allow us a reasonable time to process your request to withdraw consent.

Limited collection

The collection of personal information is limited to basic information that is pertinent and necessary to HGH Foundation for purposes relevant to its programs and fundraising efforts. If you make a donation, attend an event, or become a volunteer of the Foundation, basic personal information will be collected. This information will allow the Foundation to:

  • Process your donation and forward you a charitable tax receipt (if applicable);
  • Acknowledge your donation in publications with your prior approval; and
  • Communicate information to you regarding the Foundation’s programs, activities, services, fundraising events, funding needs, opportunities to volunteer or donate, and more.

Should you wish your donation to remain anonymous or opt out of receiving further communication with regards to the Foundation’s activities, you may contact the Foundation at 613 632-1111, ext. 21101.

Use, retention and disclosure of personal information

Personal information shall not be used or disclosed for purposes or activities other than those for which it is collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.

The Foundation’s website contains an online donation form which allows visitors to make a donation. The personal and credit card information provided on these forms is used only to process the current donation and is never retained by the Foundation.

The Foundation does not trade, rent or sell any personal information to third parties. Access to donor and volunteer records shall be limited to those who require such information to fulfill their job and responsibilities at the HGH Foundation. All individuals working with the Foundation who have access to donor and volunteer records will sign a confidentiality agreement upon the start of their work with the Foundation, which will remain in effect for the duration of their involvement and thereafter.

Donors who request that their name and/or the amount of the gift not be publicly released shall remain anonymous.

Upon request, individuals shall be given access to the information in their donor record. The confidentiality of donor and volunteer records shall continue after the relationship with the individual has ended.

The HGH Foundation upholds the principles of the Donor Bill of Rights.