Accessibility and Interpretation Services

The Hawkesbury and District General Hospital (HGH) removes barriers and provides access to its facilities, programs and services for people with disabilities, according to the standards of the Accessibility for Ontarians with Disabilities Act, 2005.

  • If you need help or services adapted to your condition, please ask the nursing staff.

The Hospital, upon request and in consultation with the person making the request, provides or makes arrangements to provide accessible formats and communication supports for people with disabilities in accordance with AODA Integrated Standards Regulation.

Accessible formats and communication supports will be provided in a timely manner, taking into account the person’s accessibility needs and at a cost that is no more than the regular cost charged to other people.

For more information on HGH’s accessibility initiatives, including the multi-year plan and annual report, visit the section Quality and Performance.

HGH provides services in French and English.

Interpretation services

HGH offers free cultural language interpretation, as well as sign language (ASL and LSQ) to all patients and their families.

We recognize the importance of being understood by your care team and communicating in a language that you are comfortable in.

Having access to interpretation services ensures that:

  • We can understand the information that you are giving us.
  • You can understand the information that we are giving you.
  • We provide you with safe and quality care.
  • You can be an active participant in your treatment plan.

Please let a team member know if English or French are not your first language or if you are deaf, deafened or hard of hearing. They will arrange for interpretation services.