Patient and family rights and responsibilities

As a patient, you are the most important person on your care team. You will be treated as a mature individual having the ability to make decisions about your life. HGH patients have rights and responsibilities.

Your rights

• Be treated with respect, kindness and fairness.
• Receive culturally sensitive and effective care, in the official language of your choice.
• Receive care and services in a way that respects your dignity and your privacy.
• Participate in the development of your care plan.
• Be informed of the names and roles of the people on your care team.
• Ask questions about your diagnosis, treatment and prognosis and receive timely answers in a clear and easy to understand manner.
• Receive relevant medical information allowing you to make informed decisions about your care.
• Be informed of the hospital’s policies that apply to you.
• Refuse care, as permitted by law.
• Expect that your personal health information will be treated in a confidential manner.
• Access your medical record.
• Appoint a person (Substitute Decision Maker) to make, or help you make, decisions about your care.

Your responsibilities

• Treat those who look after you with courtesy and kindness.
• Report for medical appointments on time or give notice if you are unable to attend, allowing another person access to care.
• Respect hospital policies and regulations.
• Provide pertinent and accurate information regarding your medical history.
• Inform the Privacy Officer if you believe that your personal health information or someone else’s was used inappropriately.
• Be involved in your care plan, express your opinions and concerns and follow the agreed-upon plan.
• Be considerate of other patients’ privacy, property and rights.

The Board of Directors recognizes the inherent dignity and value of every individual. As the governing body, the Board accepts responsibility for setting the tone on equity, diversity and inclusion, and for holding both the organization and itself accountable for these commitments. To learn more about their commitment, read Equity, Diversity, Inclusion and Indigenous Cultural Safety