CHEO Telemedicine Services

The Children’s Hospital of Eastern Ontario (CHEO) offers medical consultations and follow-ups by telemedicine.

Who do we serve?

  •  Ontario residents under 18 years of age

How do we help our patients?

Telemedicine allows children, youth and caregivers to consult medical specialists without having to travel to Ottawa.

The types of consultations include:

  • Pre-admission clinic for surgery
  • Follow-up appointments
  • Endocrinology
  • Others

How to access our services?

  • Ask your CHEO specialist for a telemedicine appointment. Your specialist will decide if the type of consultation is suitable for telemedicine.

This service is provided by telemedicine at HGH. The Ambulatory Clinics offer several other types of medical consultations with specialists through telemedicine.

About The Program

Before your appointment

  1. Your specialist will accept your request for a telemedicine appointment.
  2. We will call you to schedule an appointment at HGH. The delay will depend on the availability of the specialist.

What to bring

  • Valid Health Card
  • List of all your medications, including prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines
  • List of allergies

When you arrive

  • Please use the Main Entrance and register at one of the self-serve kiosks at least 15 minutes before your scheduled appointment. Clerks are available to help with the registration process.
  • Take a pager upon registering. It will buzz and light up when your turn comes up. Its screen will indicate the room number where to report.
  • Room numbers and other public interest messages are presented on the TV screens in the waiting room.

The telemedicine consultation

The consultation is held in a room equipped with a monitor, a camera and medical devices.

  • A nurse will do a health assessment and review your list of medications and allergies, and send the information to the specialist.
  • The nurse will leave the room if you prefer to be alone with the specialist. She may also help with the translation of medical terms to English or French if needed.
  • A family member or a loved one may accompany you during the visit, depending on the COVID-19 situation.
  • Due to the technology in use, telemedicine consultations are usually right on time.

Results and follow-ups

  • The specialist will send a report to the healthcare professional who referred you.
  • We will call to book an appointment if a follow-up with the specialist is needed.

Business hours

Monday to Friday, from 8:00 a.m. to 4:00 p.m., except public holidays


613-632-1111, extension 52401, or option 1 (Appointments), then option 3 (Telemedicine)
Toll-free: 1-800-790-8870, extension 52401, or option 1 (Ambulatory Clinics), then option 3 (Telemedicine)




HGH Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

The Telemedicine Clinic is part of the Ambulatory Clinics located in Block B, level 1. View the hospital plan.

External resources

  • For information on care programs and services for kids, visit CHEO.
  • For information on other telemedicine services for kids, visit our page Child Mental Health Services.

Refer a patient to CHEO Telemedicine Services

  • Please contact Bryan Makara, Manager of the Telemedicine Program at 613-737-7600, extension 2070, or via email at

For any questions regarding the referral process, please call the Telemedicine Department at 613-632-1111, extension 52401.


For a list of all medical specialties available through telemedicine at HGH, please check Telemedicine
The Hawkesbury and District General Hospital (HGH) provides more than 40 specialized medical clinics for residents of Prescott-Russell and surrounding region. For a list of clinics, departments and services, visit Refer a patient.