Child Mental Health Services by Telemedicine

Tele Child Mental Health provides virtual mental health consultations for children and youth. The program connects children and youth, caregivers, and care teams to mental health specialists through technology.

Sickkids collaborates with the Children’s Hospital of Eastern Ontario (CHEO) and the Child and Parent Resource Institute (CPRI) to provide the service for people living in rural communities.

Who do we serve?

  •  Ontario residents under 18 years of age

How do we help our patients?

The HGH Telemedicine Department arranges consultations with psychiatrists with expertise on topics such as:

  • Attention deficit hyperactivity disorder (ADHD)
  • Disruptive behaviour disorders
  • Mood and anxiety disorders
  • Learning difficulties
  • Attachment disorders
  • Autism spectrum sisorders (ASD)
  • Psychosis/thought disorders
  • Transgender
  • Eating disorders
  • Other

How to access our services?

  • You need a referral from your family physician, registered nurse or social worker to book an appointment.
  • You can also be referred by child and youth community-based agencies, school boards and youth justice settings. In such a case, the referring agency will have to implement and coordinate the care plan.

This service is provided by telemedicine at HGH. The Ambulatory Clinics offer several other types of medical consultations with specialists through telemedicine.

About The Program

Before your appointment

  1. Your physician will fax a request to SickKids Tele Mental Health.
  2. We will call you to schedule an appointment. The delay will depend on the availability of specialists.

What to bring

  • Valid Health Card
  • List of all your medications, including prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines

When you arrive

  • Please use the Main Entrance and register at one of the self-serve kiosks at least 15 minutes before your scheduled appointment. Clerks are available to help with the registration process.
  • Upon registering, take a pager. It will buzz and light up when your turn comes up. Its screen will indicate the room number where to report.
  • Room numbers and other public interest messages are presented on the TV screens in the waiting room.

The telemedicine consultation

The consultation is held in a room equipped with a monitor, a camera and medical devices.

  • A nurse will do a health assessment and fill out a consent form with you/your child. She will also review your list of medications and allergies, and send the information to the specialist.
  • The nurse will leave the room if you prefer to be alone with the specialist. The nurse may also help with the translation of medical terms to English or French if needed.
  • A family member or a loved one may accompany you during the visit, depending on the COVID-19 situation.
  • Due to the technology in use, telemedicine consultations are usually right on time.

Results and follow-ups

  • The psychiatrist will recommend treatment and send a report to your healthcare professional, who will help you implement the treatment.
  • If a follow-up with the psychiatrist is needed, your physician will have to fax another request to SickKids Tele Mental Health.

Business hours

Monday to Friday, from 8:00 a.m. to 4:00 p.m., except public holidays


613-632-1111, extension 52401, or option 1 (Appointments), then option 3  (Telemedicine)
Toll-free: 1-800-790-8870, extension 52401, or option 1 (Ambulatory Clinics), then option 3 (Telemedicine)




HGH Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

The Telemedicine Clinic is part of the Ambulatory Clinics located in Block B, level 1. View the hospital plan.

External resources

Refer a patient to Child Mental Health Services by Telemedicine at HGH

  • Please fill out referral forms on Tele Mental Health and fax at 705-384-5808. Link to form.
  • For any questions regarding the referral process, please call the Telemedicine Department at 613-632-1111, extension 52401.


For a list of all medical specialties available through telemedicine at HGH, please check Telemedicine
The Hawkesbury and District General Hospital (HGH) provides more than 40 specialized medical clinics for residents of Prescott-Russell and surrounding region. For a list of clinics, departments and services, visit Refer a patient.