Hepatitis C Clinic

The Hepatitis C Clinic by telemedicine provides direct care to patients who are Hepatitis C positive.

Who do we serve?

  • Patients aged 18 and over

How do we help our patients?

  • The telemedicine consultations are focused on evaluating the patient’s treatment readiness and ongoing monitoring.
  • We provide patient education on the various treatment options, testing and plan of care.
  • Multidisciplinary visits including nursing, social work and psychiatric assessments are also available through Telemedicine.

How to access our services?

  • You must have a referral from your family physician or health care provider to book an appointment.

The Regional Hepatitis Program is provided by The Ottawa Hospital.

The appointment is by telemedicine at HGH. The Ambulatory Clinics offer several other types of medical consultations with specialists through telemedicine.

About The Program

Before your appointment

  1. Your physician will fax us a request.
  2. We will call you to schedule an appointment. It may take a few weeks or up to several months before we call you, depending on the availability of specialists.

What to bring

  • Valid Health Card
  • List of all your medications, including prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines
  • List of allergies

When you arrive

  • Please use the Main Entrance and register at one of the self-serve kiosks at least 30 minutes before your scheduled appointment. Clerks are available to help with the registration process.
  • Upon registering, take a pager. It will buzz and light up when your turn comes up. Its screen will indicate the room number where to report.
  • Room numbers and other public interest messages are presented on the TV screens in the waiting room.

The telemedicine consultation

The consultation is held in a room equipped with a monitor, a camera and medical devices.

  •  A nurse will fill out an intake form or hepatitis worksheet with you. She will also review your list of medications and send the information to the specialist.
  • The nurse will leave the room if you prefer to be alone with the medical specialist. The nurse may also help with the translation of medical terms to English or French if needed.
  • You first appointment with the Hepatitis C team may take 30 minutes. Follow-up appointments should take 15 minutes.
  • A family member or a loved one may accompany you during the visit, depending on the COVID-19 situation.
  • Due to the technology in use, telemedicine consultations are usually right on time.
  • The specialist may ask for a diagnostic test called a Fibroscan. If you need to pass this exam, the program outreach nurse will come to HGH to perform the test.

Results and follow-ups

  •  The medical specialist will send a report to your family physician or referring health care provider.
  • Results will also be available in your electronic medical record. For information on the creation of an account and how to access your electronic medical record, visit MyChart.
  • We will call you to book an appointment if a follow-up is required.