Monitoring at Home for Heart Failure Patients

The home monitoring program supports patients with heart failure through health coaching and daily remote monitoring.

Most patients enrolled in this program have undergone heart surgery, have advanced heart failure or pulmonary artery hypertension. The program is designed to improve patient outcomes and reduce visits to the Emergency Department and hospital admissions.

How do we help our patients?

  • We provide patients with advice on health issues and training on the use of home monitoring equipment.
  • We help patients to maintain an independent lifestyle in their own homes through this home support program.
  • The monitoring at home provided by nurses complements the care provided by family physicians.
  • The service and equipment are provided free of charge to patients.

Who do we serve?

  • Patients aged 18 and older

How to access our services?

  • You must have a referral from your family physician or another healthcare professional to book an appointment.

The home monitoring program is by telemedicine. The Ambulatory Clinics offer several other types of medical consultations with specialists through telemedicine.


About The Program

Before your appointment

  • Your physician will fax us a request.
  • We will call you within a week to schedule an appointment.

What to bring

  • Valid Health Card
  • List of all your medications, including prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines
  • List of allergies

When you arrive

  • Please use the Main Entrance and register at one of the self-serve kiosks at least 30 minutes before your scheduled appointment. Clerks are available to help with the registration process.
  • Take a pager upon registering. It will buzz and light up when your turn comes up. Its screen will indicate the room number where to report.
  • Room numbers and other public interest messages are presented on the TV screens in the waiting room.

The consultation

  • Your appointment will be with a nurse. She will do a health assessment (weight, blood pressure, etc.) and enter the information in your electronic medical record. This information will be sent to your physician through Epic, our health information system.
  • The nurse will explain the system and teach you how to use the home monitoring equipment. This equipment may include a scale, an automated blood pressure cuff, a pocket ECG and a home monitor.
  • You will be using the equipment in your own home on a daily basis to measure blood pressure, weight, and to answer simple questions about how you are feeling. All data will automatically be transmitted to a central station manned by expert cardiac nurses at the Heart Institute in Ottawa.
  • Your nurse will also monitor your daily vital signs and provide you with weekly health coaching by telephone. She will contact you if further assessment is needed.
  • A family member or a loved one may accompany you during the visit, depending on the COVID-19 situation.
  • Due to the technology in use, telemedicine consultations are usually right on time.


  • Your family physician will receive your monitoring results if he or she uses the health information system Epic. Otherwise, your nurse will keep them informed.
  • Results will also be available in your electronic medical record. For information on the creation of an account and how to access your electronic medical record, visit MyChart.

Business hours

Monday to Friday, from 8:00 a.m. to 4:00 p.m., except public holidays


613-632-1111, extension 52401, or option 1 (Appointments), then option 3 (Telemedicine)
Toll-free: 1-800-790-8870, extension 52401, or option 1 (Ambulatory Clinics), then option 3 (Telemedicine)




HGH Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

The Telemedicine Clinic is part of the Ambulatory Clinics located in Block B, level 1. View the hospital plan.

The following patient resources may help you manage your condition.

  • To download a PDF copy of the Heart Failure Patient Guide, visit the Heart Institute.
  • For information on heart disease and stroke; recovery and support, and healthy living, visit Heart&Stroke.
  • For information on hypertension; blood pressure monitors, and downloadable patient resources, visit Hypertension Canada.

Refer a patient to the HGH Monitoring at home program for CHF patients

For any questions, please call the Telemedicine Department at 613-632-1111, extension 52401.


For a list of all medical specialties available through telemedicine at HGH, please check Telemedicine
The Hawkesbury and District General Hospital (HGH) provides more than 40 specialized medical clinics for residents of Prescott-Russell and surrounding region. For a list of clinics, departments and services, visit Refer a patient.