Before your appointment

1. Your physician will fax us a request.
2. We will call you to schedule an appointment. It may take a few weeks or up to several months before we call you, depending on the availability of specialists.

What to bring

• Valid Health Card
• List of all your medications, including prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines
• List of allergies

When you arrive

• Please use the Main Entrance and register at one of the self-serve kiosks at least 30 minutes before your scheduled appointment. Clerks are available to help with the registration process.
• Upon registering, take a pager. It will buzz and light up when your turn comes up. Its screen will indicate the room number where to report.
• Room numbers and other public interest messages are presented on the TV screens in the waiting room.

The telemedicine consultation

The consultation is held in a room equipped with a monitor, a camera and medical devices.

•  A nurse will fill out an intake form or hepatitis worksheet with you. She will also review your list of medications and send the information to the specialist.
• The nurse will leave the room if you prefer to be alone with the medical specialist. The nurse may also help with the translation of medical terms to English or French if needed.
• You first appointment with the Hepatitis C team may take 30 minutes. Follow-up appointments should take 15 minutes.
• A family member or a loved one may accompany you during the visit, depending on the COVID-19 situation.
• Due to the technology in use, telemedicine consultations are usually right on time.
• The specialist may ask for a diagnostic test called a Fibroscan. If you need to pass this exam, the program outreach nurse will come to HGH to perform the test.

Results and follow-ups

•  The medical specialist will send a report to your family physician or referring health care provider.
• Results will also be available in your electronic medical record. For information on the creation of an account and how to access your electronic medical record, visit MyChart.
• We will call you to book an appointment if a follow-up is required.

Business hours

Monday to Friday, from 8:00 a.m. to 4:00 p.m., except public holidays

Telephone

613-632-1111, extension 52401, or through the vocal menu: option 1 (Appointments), then option 3  (Telemedicine)
Toll-free: 1-800-790-8870, extension 52401, or option 1 (Ambulatory Clinics), then option 3 (Telemedicine)

Fax

613-636-6201

Address

HGH – Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

The Telemedicine Clinic is part of the Ambulatory Clinics located in Block B, level 1. View the hospital plan.

External resources

• For information on liver diseases, risk factors, prevention and research, visit the Canadian Liver Foundation.
• For information on Hepatitis C and HIV prevention, research, treatment and medical care, visit CATIE.

Refer a patient to the Hepatitis C Regional Program by Telemedicine at HGH

• Please fax a request to Viral Hepatitis Clinic at 613-739-6666 or through Epic and specify by Telemedicine.
• Include diagnosis and patient history:
  • Lab results: copies of PHL results indicating HCV antibody positive and PCR with genotyping if available
  • Diagnostic tests results (if available): abdominal ultrasound, liver biopsy
• Link to The Ottawa Hospital Hepatitis C Telemedicine Quick Reference Protocol (PDF)

For any questions, please call the HGH Telemedicine Department at 613-632-1111, extension 52401.

For a list of all medical specialties available through telemedicine at HGH, please check Telemedicine
 
The Hawkesbury and District General Hospital (HGH) provides more than 40 specialized medical clinics for residents of Prescott-Russell and surrounding region. For a list of clinics, departments and services, visit Refer a patient.