Before your appointment

1. Your physician will fax us a request.
2. We will call you to schedule an appointment. It may take a few weeks or up to several months before we call you, depending on the availability of specialists.

What to bring

• Valid Health Card
• Bottles of all your medications, including prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines

When you arrive

• Please use the Main Entrance and register at one of the self-serve kiosks at least 30 minutes before your scheduled appointment. Clerks are available to help with the registration process.
• Upon registering, take a pager. It will buzz and light up when your turn comes up. Its screen will indicate the room number where to report.
• Room numbers and other public interest messages are presented on the TV screens in the waiting room.

The telemedicine consultation

The consultation is held in a room equipped with a monitor, a camera and medical devices.

• A nurse accompanies you and explains the process.
• When needed, the nurse does a health assessment (weight, blood pressure, etc.) before the consultation. She will send the information to your specialist directly or through Epic, our health information system.
• During the consultation, you communicate with your specialist via a monitor. You can see and hear each other, and you will have enough time to ask questions.
• If needed, the nurse will help you understand the physician’s questions and advice. She can also help with translation into French or English.
• If an examination is required, the nurse handles the medical instruments. For example, the physician may listen to your heartbeat with a special stethoscope. Exam results are transmitted immediately to the physician.
• The nurse will leave the room if your condition does not require an examination and you prefer to have a private consultation with your specialist. A family member or a loved one may accompany you during the visit, depending on the COVID-19 situation.
• Due to the technology in use, telemedicine consultations are usually right on time.

Results and follow-ups

• After the consultation, the specialist sends the results or a report to your family doctor.
• Results will also be available in your electronic medical record. For information on the creation of an account and how to access your electronic medical record, visit MyChart.
• If a follow-up with the specialist is required, we will call you to book another appointment.

Business hours

Monday to Friday, from 8:00 a.m. to 4:00 p.m., except public holidays

Telephone

613-632-1111, extension 52401, or option 1 (Appointments), then option 3  (Telemedicine)
Toll-free: 1-800-790-8870, extension 52401, or option 1 (Ambulatory Clinics), then option 3 (Telemedicine)

Patient phone line at The Ottawa Hospital: 613-738-8400, extension 82740

Fax

613-636-6201

Address

HGH – Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

The Telemedicine Clinic is part of the Ambulatory Clinics located in Block B, level 1. View the hospital plan.

External resources

• For information on kidney diseases; patient support; research, and fact sheets, visit the Kidney Foundation.
• For a list of specialized care services; tools; self-management support, and funding assistance, visit Champlain Region Diabetes Services.
• For information and tips on monitoring your blood pressure at home, visit Hypertension Canada.

Refer a patient to HGH Nephrology Clinic by Telemedicine

• For any questions regarding the referral process, please call the Telemedicine Department at 613-632-1111, extension 52401.

Medical specialists

• Dr. Ahd Alkhunaizi
• Dr. Pierre Antoine Brown
• Group of specialists from The Ottawa Hospital Nephrology Division

Referral requirements

• Fax your referral form at 613-738-8384 and specify by telemedicine, or directly in Epic if you have access or through Ocean eReferral Network.
• Include the patient’s latest blood test results and any ultrasound done in the past 2 years.
• Specify the language of the patient.

For a list of all medical specialties available through telemedicine at HGH, please check Telemedicine
 
The Hawkesbury and District General Hospital (HGH) provides more than 40 specialized medical clinics for residents of Prescott-Russell and surrounding region. For a list of clinics, departments and services, visit Refer a patient.