Pain Management Clinic

Chronic pain is commonly defined as pain lasting more than 12 weeks or persisting beyond the period of time expected to heal from an injury or brief illness. Chronic pain can last for months or years.

The healthcare professionals at the Pain Management Clinic focus on the diagnosis and management of chronic pain disorders. We provide consultations and treatments designed to help reduce your pain; improve your mobility and functional level, as well as your quality of life.

Who do we serve?

  • Adults (18+)

Types of consultation in pain management

  • Chronic back pain
  • Sciatic nerve pain
  • Arthritis and musculoskeletal pain
  • Shoulder and arm pain
  • Neck and head pain
  • Post-surgical pain syndrome

How to access our services?

  • You must have a referral from your physician or healthcare professional to book an appointment.

The Pain Management Clinic operates within the HGH Ambulatory Clinics.

About The Program

Before your appointment

  1. Your physician will fax us a request.
  2. We will call you to schedule an appointment. It may take a few weeks or up to several months before we call you, depending on the specialists’ availability.

What to bring

  • Valid Health Card
  • List of all your medications, including prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines
  • If possible, bring results of ultrasounds and other diagnostic imaging tests passed elsewhere

When you arrive

  • Please use the Main Entrance and register at one of the self-serve kiosks at least 15 minutes before your scheduled appointment. Clerks are available to help with the registration process.
  • Upon registering, take a pager. It will buzz and light up when your turn comes up and indicate in which room to report.
  • Room numbers and other public interest messages are presented on the TV screens.

The consultation

  • You will meet a nurse who will review your health history and medication.
  • Then you will meet a specialist who will assess your condition and recommend treatment.

Common treatments for pain management

Infiltration: Injection of a cortisone-based medication directly in a joint, to relieve joint, tendon or nerve pain.

After a cortisone shot:

  • Protect the injection area for a few days.
  • Apply ice to the injection site as needed to relieve pain.
  • Do not use a bathtub, hot tub or whirlpool for two days.
  • Watch for signs of infection, including increasing pain, redness and swelling lasting more than 48 hours.
  • Go to the Emergency Department if you have yellow discharge, abnormal pain, heat, swelling or fever.

If you have any questions after the procedure, please call 613-632-1111, extension 52202.

Facet block: Injection of local anesthetic or steroid to reduce the inflammation in the joint space of the spine. Facet joints are located in the neck, chest, and back at each vertebral level.

Results and follow-up

  • The specialist will send a written report to the referring physician.
  • Results will also be available in your electronic medical record. For information on the creation of an account and how to access your electronic medical record, visit MyChart.
  • We will call you to schedule an appointment if a follow-up with the specialist is required.

Business hours

Monday to Friday, from 8:00 a.m. to 4:00 p.m. (except public holidays)


613-632-1111, option 1 (Appointment), then option 1 (Ambulatory Clinics)
Toll-free: 1-800-790-8870, option 1




HGH – Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

The Pain Management Clinic is part of the Ambulatory Clinics located in Block B, level 1. View the hospital plan.

External resources

  • For evidenced-based information, essential tips and guidance for moving through life with arthritis, visit the Arthritis Society of Canada.

Referring a patient to HGH Pain Management Clinic

Medical Specialist

Referral Form

To refer a patient, please use the Ocean Network or download the Consultation Request Form, fill it out and fax it to 613-636-6175.

Appointment booking line: 1-800-790-8870, extension 82500


The Hawkesbury and District General Hospital (HGH) provides more than 40 specialized medical clinics for residents of Prescott-Russell and surrounding region. For a list of clinics, departments and services, visit Refer a patient.