Thrombosis Clinic by Telemedicine

The Thrombosis Clinic provides care for patients with a confirmed case of thrombophilia and patients taking anticoagulants on a daily basis. Thrombophilia is a tendency to develop blood clots in a leg or a lung. A clot in a leg is called a deep vein thrombosis (DVT), and a clot in a lung is called a pulmonary embolism (PE).

Who do we serve?

  • Patients aged 18 and older

How do we help our patients?

  • We provide initial medical consultations and follow-up appointments for thrombosis treatment, medication review and education related to anticoagulants.
  • Telemedicine allows patients to consult a thrombosis specialist without having to travel to Ottawa.

How to access our services?

  • You must have a referral from your family physician or health care provider to book an appointment.

This clinic is part of the Champlain LHIN Regional Thrombosis Program and offered in collaboration with The Ottawa Hospital Thrombosis Unit.

The consultation is by telemedicine at HGH. The Ambulatory Clinics offer several other types of medical consultations with specialists through telemedicine.

About The Program

Before your appointment

  1. Your physician will send a request to The Ottawa Hospital via fax or Epic.
  2. We will call you within a few weeks to schedule an appointment.
  3. Your physician may prescribe blood work to be done prior to your appointment with the specialist.

What to bring

  • Valid Health Card
  • List of all your medications, including prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines
  • List of allergies

When you arrive

  • Please use the Main Entrance and register at one of the self-serve kiosks at least 30 minutes before your scheduled appointment. Clerks are available to help with the registration process.
  • Take a pager upon registering. It will buzz and light up when your turn comes up. Its screen will indicate the room number where to report.
  • Room numbers and other public interest messages are presented on the TV screens in the waiting room.

The telemedicine consultation

The consultation is held in a room equipped with a monitor, a camera and medical devices.

  •  You will first meet with a nurse. She will do a health assessment (weight, blood pressure, etc.) and send the information to the specialist.
  • The nurse will assist you during the consultation, but she may leave the room if you prefer to be alone with the specialist. The nurse may also help with the translation of medical terms to English or French if needed.
  • A family member or a loved one may accompany you during the visit, depending on the COVID-19 situation.
  • Due to the technology in use, telemedicine consultations are usually right on time.

Results and follow-ups

  • The hematologist will send a report to your family physician or referring health care provider.
  • The report will also be available in your electronic medical record. For information on the creation of an account and how to access your electronic medical record, visit MyChart.
  • We will call you to book an appointment if a follow-up with the hematologist is required.

Business hours

Monday to Friday, from 8:00 a.m. to 4:00 p.m., except public holidays


613-632-1111, extension 52401, or through the vocal menu: option 1 (Appointments), then option 3 (Telemedicine)
Toll-free: 1-800-790-8870, extension 52401, or option 1 (Ambulatory Clinics), then option 3 (Telemedicine)




HGH Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

The Telemedicine Clinic is part of the Ambulatory Clinics located in Block B, level 1. View the hospital plan.

External resources

  • For an overview of The Ottawa Hospital Thrombosis Unit, visit TOH.
  • For information on thrombosis and educational resources for patients, visit Thrombosis Canada.

Refer a patient to the Thrombosis Clinic by Telemedicine at HGH

The Thrombosis Clinic services include deep vein thrombosis (DVT) and pulmonary embolism (PE) outpatient management; oral anticoagulation e-management, and peri-operative anticoagulation management.

For any questions, please call the Telemedicine Department at 613-632-1111, extension 52401.


For a list of all medical specialties available through telemedicine at HGH, please check Telemedicine
The Hawkesbury and District General Hospital (HGH) provides more than 40 specialized medical clinics for residents of Prescott-Russell and surrounding region. For a list of clinics, departments and services, visit Refer a patient.