Before your appointment

1. Your physician will fax us a request.
2. We will call you to schedule an appointment. It may take a few weeks or up to several months before we call you, depending on the availability of specialists.
3. Your physician may prescribe blood work or other tests to be done prior to your appointment with the specialist.

What to bring

• Valid Health Card
• List of all your medications, including prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines
• List of allergies

When you arrive

• Please use the Main Entrance and register at one of the self-serve kiosks at least 30 minutes before your scheduled appointment. Clerks are available to help with the registration process.
• Take a pager when registering. It will buzz and light up when your turn comes up. Its screen will indicate the room number where to report.
• Please empty your bladder before your appointment. Depending on the nursing assessment, we may do a bladder scan.
• Room numbers and other public interest messages are presented on the TV screens in the waiting room.

The telemedicine consultation

The consultation is held in a room equipped with a monitor, a camera and medical devices.

•  A nurse will do a health assessment and send relevant information to the specialist.
• The nurse will leave the room if you prefer to be alone with the medical specialist. The nurse may also help with the translation of medical terms to English or French if needed.
• A family member or a loved one may accompany you during the visit, depending on the COVID-19 situation.
• Due to the technology in use, telemedicine consultations are usually right on time.

Results and follow-ups

• The specialist will send a report to your family physician or referring health care provider.
• The report will also be available in your electronic medical record. For information on the creation of an account and how to access your electronic medical record, visit MyChart.
• We will call you to book an appointment if a follow-up with the specialist is required.

Business hours

Monday to Friday, from 8:00 a.m. to 4:00 p.m., except public holidays

Telephone

613-632-1111, extension 52401, or through the vocal menu: option 1 (Appointments), then option 3 (Telemedicine)
Toll-free: 1-800-790-8870, extension 52401, or option 1 (Ambulatory Clinics), then option 3 (Telemedicine)

Fax

613-636-6201

Address

HGH Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

The Telemedicine Clinic is part of the Ambulatory Clinics located in Block B, level 1. View the hospital plan.

External resources

• For guidebooks and information on urological health, visit the Canadian Urological Association.
• Link to HGH Urology Clinic

Refer a patient to the Urology Clinic by Telemedicine at HGH

Medical specialist: Dr. John Mahoney

• Please fax a referral to 613-636-6167 or through Epic directly at Dr. John Mahoney, urologist.
• For any questions, call the Telemedicine Department at 613-632-1111, extension 52401.

For a list of all medical specialties available through telemedicine at HGH, please check Telemedicine
 
The Hawkesbury and District General Hospital (HGH) provides more than 40 specialized medical clinics for residents of Prescott-Russell and surrounding region. For a list of clinics, departments and services, visit Refer a patient.