Mental Health Crisis Services

The mental health crisis services include two components:

  • Crisis Line: a telephone mental health crisis response system available 24 hours a day, 7 days a week. Dial toll-free 1-866-996-0991 or 613-722-6914 (long distance charge may apply).
  • Crisis Team: professionals providing in-person support throughout the Prescott-Russell region.

Crisis Line

  • The Crisis Line provides immediate support to people aged 16 and over experiencing emotional distress.
  • At times, one can feel very lonely, discouraged or anxious. If you or someone you know is in a situation that seems hopeless; if you feel helpless or have lost sight of yourself, or if the situation seems unbearable, call us. We’re here to support you and help address the crisis.

How to get help?

  • Anyone may ask for help, either for themselves or for someone they care about.
  • To get help, call the Crisis Line available 24 hours a day, 7 days a week. Dial toll-free 1-866-996-0991 or 613-722-6914 (long distance charge may apply).
  • A volunteer will answer your call. All volunteers have been trained by mental health professionals. The volunteer will listen and work with you to find solutions that work for you

Prescott-Russell Crisis Team



About The Program

Who do we help?

  • People aged 16 and over going through an emotional distress crisis and located within Prescott-Russell.
  • People in crisis must be willing to be helped. We can’t intervene if the person does not want our services.

How do we help our clients?

  • When we receive a distress call, we provide quick intervention to help the person struggling in a difficult situation.
  • We also work as a team with physicians, hospital emergency departments, the police and other community organizations to ensure a safe and comprehensive response.

Your first meeting with the Crisis Team

  • After a phone call to the Crisis Line, if needed, two Crisis Team counsellors go out to meet you at a location that is safe for you.
  • During this meeting, the counsellors assess the situation and may provide resources and interventions to ensure your security and crisis resolution. They may also establish a short-time follow-up plan with the Crisis Team.

Follow-ups with the Crisis Team

  • Following the first meeting, your counsellor will offer you follow-up appointments for up to 30 days. During this period, we will help with the crisis and will refer you to other programs adapted to your needs.
  • There is no fee for the appointments, but you need a valid Health Card.

The team

Our team members are respectful, empathetic and know how to listen.

  • Registered Nurses
  • Mental Health Crisis Workers



Toll-free line open 24 hour a day, 7 days a week: 1-866-996-0991 or 613-722-6914 (long distance charges may apply).




Our team members travel all over Prescott-Russell to meet you.

Crisis Line: 1-866-996-0991

  • The Crisis Line is open 24 hours a day, 7 days a week.
  • The local number is or 613-722-6914.
  • Anyone may ask for help, either for themselves or for someone they care about.

Consultation services

  • We invite community partners to consult with the Crisis Team professionals regarding any mental health situation.
  • The team will support partners by providing expertise to better serve clients.

Our services include:

  • Assessment of the crisis situation, including, for example, suicidal crisis
  • Immediate support for crisis resolution
  • Follow-up for a period of up to 35 days
  • Referrals to other health-care resources
  • Mental health and addiction education for the client and his or her family