Access to Mental Health and Addiction Services

Our team provides community mental health and addiction services to clients to help them achieve a better quality of life.

Are you going through a difficult situation? Are your life and activities affected by your emotions, behaviours, thoughts or perhaps an addiction to drugs, alcohol, or gambling? Maybe you’re feeling distraught after a life situation, an incident or a troubled past? We can help you restore balance and regain a sense of well-being.

Why come to us?

Because your quality of life matters! There are many reasons for consulting us:

  • Depression
  • Stress
  • Anxiety
  • Grief
  • Substance abuse
  • Schizophrenia
  • Crisis situation
  • Relational problems
  • Dementia
  • Problem gambling
  • Trauma
  • Sexual assault
  • Domestic violence

If you or a loved one is suffering from problems related to mental health or addiction, we can help.

How do we help our clients?

We offer the following services to our clients and their families:

  • Intake and access
  • System navigation
  • Assessment and treatment
  • Psychiatry
  • Counselling and psychotherapy
  • Case management
  • Addiction services
  • Youth services (12 – 25 years of age)

Depending on the program, services are offered either at home, office, residence, long-term care facility and even in public places. Our services are confidential.

Mental health programs for Prescott-Russell residents

How to access our services?


  1. Access Mental Health and Addictions Regional Coordinated Access logoIf you are 16 or older, please fill out a request form on Access A mental health and addictions professional will work with you to assess your needs and connect you to the right services within our health care network.
  2. If you can’t use the online form on Access MHA, please dial 1-844-304-1414 to self-refer. You may also make a request for service by faxing the self-referral form to 613-632-7450.

Primary care providers

Other healthcare professionals and agencies

  • Please fax a service request at 613-632-7450.

Mental Health and Addiction Regional Centre (MHARC)

The MHARC is a three-storey building designed to meet specific client needs. The centre is located at 580, Spence Avenue in Hawkesbury and includes a cyber psychology lab. We also provide services for our clients in our satellite offices in Casselman and Clarence-Rockland. Click on the image below to watch a video about the centre.

HGH Mental Health and Addiction Regional Centre is a three-storey purpose-built building. Watch the video.

About The Program

The team

Our team includes close to 70 health-care professionals, women and men devoted to the well-being of their clients.

  • Addiction Counsellors
  • Occupational Therapists
  • Registered Nurses
  • Withdrawal Workers
  • Crisis Workers
  • Peer Support Workers
  • Addiction Workers
  • Occupational Workers (in education, employment and volunteering)
  • Psychiatrists
  • Psychologists
  • Psychotherapists
  • Social Workers


HGH Mental Health and Addiction Services: 1-844-304-1414

Crisis Line – for immediate help in a crisis situation – 24 hours a day, 7 days a week: 1-866-996-0991 or 613-722-6914




The Hawkesbury and District General Hospital has three satellite centres to provide services closer to home.

Prescott-Russell Mental Health and Addiction Regional Centre

580 Spence Avenue
Hawkesbury, ON K6A 0B4

Casselman Satellite Centre

710 Principale Street
Casselman, ON K0A 1M0

Clarence-Rockland Satellite Centre

1905 Laurier Street
Rockland, ON K4K 0C6

Resources and links

  • To learn how to take care of your mental health, get the facts on mental illness or find help for yourself or a loved one, visit Canadian Mental Health Association.
  • To get help in accessing mental health and addiction services in Eastern Ontario, visit

Referring a client for mental health and addiction services at HGH

Primary care providers

Other healthcare professionals and agencies

Appointment booking line: 1-800-790-8870, extension 82505